Privacy Policy

This Privacy Policy describes how Co-Action Health Limited ("we", "us", or "our") collects, uses, and shares personal information that we receive from users of our website located at www.coactionhealth.co.uk ("Website"). This Privacy Policy applies only to the Website and does not apply to any other websites or services that we may provide.

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Information We Collect

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We may collect the following types of personal information from users of the Website:

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Contact information, such as your name, email address, and phone number;

Demographic information, such as your age and gender;

Health information, such as information about your medical condition and treatment;

Payment information, such as your credit card or bank account information; and

Other information that you voluntarily provide to us.

We may also automatically collect certain information about your use of the Website, such as your IP address, browser type, and operating system.

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How We Use Your Information

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We may use your personal information for the following purposes:

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To provide you with the services that you request;

To communicate with you about your account or our services;

To process your payment for services;

To send you promotional materials and other communications;

To improve the Website and our services;

To comply with legal and regulatory requirements; and

For any other purpose that we disclose to you at the time we collect your personal information.

How We Share Your Information

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We may share your personal information with the following types of third parties:

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Service providers, such as payment processors, hosting providers, and analytics providers;

Business partners, such as providers of complementary health services;

Government authorities, as required by law; and

Other third parties, with your consent or at your direction.

We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you.

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Your Rights

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You have certain rights with respect to your personal information, including:

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The right to access your personal information;

The right to correct or update your personal information;

The right to request that we delete your personal information;

The right to object to or restrict our processing of your personal information; and

The right to receive your personal information in a structured, commonly used, and machine-readable format.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

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Data Retention

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We will retain your personal information for as long as necessary to provide you with the services that you request or as required by law.

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Security

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We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no data transmission over the internet can be guaranteed to be 100% secure.

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Children

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The Website is not intended for use by children under the age of 16, we only collect and store the relevant and necessary data for children who present to our clinic under health records regulations. 

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Changes to this Privacy Policy

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We may update this Privacy Policy from time to time by posting a new version on the Website. Your continued use of the Website after we make changes indicates your acceptance of the updated Privacy Policy.

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How to contact us: 

If you make a request, we have one months to respond to you, If you would like to exercise any of these rights please contact us at hello@coactionhealth.co.uk 

Or write to us at:  

Co-Action Health Limited

86-90 Paul Street

London

EC2A 4NE

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How to contact the appropriate authorities: 

Should you wish to make a complaint, or if you feel that Co-Action Health has not addressed your concern appropriately, you may contact the Information Commissioner’s Office. 

Co-Action Health

ICO membership number: 808634